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Frequently Asked Questions
What brands do you carry?
We distribute 80+ authorized healthcare brands including 3M, Drive Medical, Dynarex, Spenco, Aetrex, Biofreeze, Welch Allyn, Brace Direct, Breg, DeRoyal, Dr. Comfort, Theraband, Fisher & Paykel, McKesson, Hollister, Medline, and many more.
Can you fulfill orders nationwide?
Yes. We ship from four strategically located distribution centers (WA, IL, NJ, FL) providing 2-4 day ground shipping to all 48 contiguous states. Same-day shipping is available on orders placed before 2pm local time.
What is your on-time delivery rate?
We maintain a 99.8% on-time delivery rate across all shipments. Our distribution network and order accuracy systems ensure your supplies arrive when expected.
Do you offer drop-shipping?
Yes. We offer blind drop-shipping direct to your customers with no branding on packaging. This is ideal for online medical supply retailers and e-commerce businesses.
What order volume can you handle?
We handle everything from individual unit orders to full pallet shipments. No minimum ongoing order requirements. Volume discounts are available for high-quantity accounts.
How do I become a dealer?
Apply through our dealer application page. You will need a valid business license, sales tax permit, and federal tax ID. Applications are typically reviewed within 2-3 business days.
Do you offer Net 30 terms?
Yes. Net 30 payment terms are available for qualified accounts after an initial credit review. We also accept all major credit cards and wire transfers.